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Last updated: December 1, 2024

Cookie Policy

This Cookie Policy explains how Riptides, Inc. ("Riptides," "we," "us," or "our") uses cookies and similar tracking technologies on the riptidesio.com website and the Riptides platform (collectively, "Services"). By using our Services, you agree to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or phone) when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners. Cookies contain information that is transferred to your device's storage and returned to the originating website on each subsequent visit.

In addition to cookies, we may use similar technologies including:

  • Web beacons (pixel tags): Small transparent images embedded in web pages or emails that allow us to record page visits and email opens.
  • Local storage: Data stored in your browser's local storage (used by our cookie consent mechanism).
  • Session storage: Temporary data stored for the duration of your browser session.

2. How We Use Cookies

We use cookies for several purposes:

2.1 Strictly Necessary Cookies

These cookies are essential for the operation of our Services. They enable core functionality such as:

  • User authentication and session management
  • Security features including CSRF protection
  • Load balancing and server-side session continuity
  • Storing your cookie consent preference

Because these cookies are necessary for the Services to function, they cannot be disabled. You can set your browser to block them, but this will cause parts of the Services to stop working.

2.2 Performance and Analytics Cookies

These cookies collect information about how visitors use our website, including which pages are visited most often and whether visitors receive error messages. All information collected is aggregated and anonymous. We use this data to improve how our website works.

Examples of data collected:

  • Pages visited and time spent on each page
  • Traffic sources (how you arrived at our website)
  • Browser and device types
  • Geographic region (country/city level)
  • Clicks on links and buttons

2.3 Functional Cookies

These cookies allow our website to remember choices you have made - such as your preferred display settings or whether you have dismissed a notification - and provide enhanced, more personalized features. They may be set by us or by third-party providers whose services we have added to our pages.

2.4 Marketing and Targeting Cookies

Currently, we do not use marketing or behavioral targeting cookies. If we introduce such cookies in the future, we will update this policy and request your consent before setting them.

3. Specific Cookies We Use

Name Type Purpose Duration
riptides_cookies_accepted Necessary Stores your cookie consent decision (local storage) Persistent
session_id Necessary Maintains your authenticated session Session
csrf_token Necessary Cross-site request forgery protection Session
_analytics Analytics Distinguishes unique visitors (anonymized) 2 years
_preferences Functional Stores your UI preferences 1 year

4. Third-Party Cookies

Some cookies on our website are set by third parties. These third parties may collect information about your online activities over time and across different websites. We currently use the following third-party services that may set cookies:

  • Stripe: Payment processing. Stripe may set cookies to prevent fraud. See Stripe's Privacy Policy.
  • Intercom: Customer support chat. Intercom may set cookies for session management and chat functionality. See Intercom's Privacy Policy.

5. Managing Cookies

You can control cookies through several methods:

5.1 Browser Settings

Most web browsers allow you to control cookies through browser settings. You can typically:

  • View cookies stored on your device
  • Delete individual cookies or all cookies
  • Block all cookies or cookies from specific websites
  • Set preferences for different cookie types

To manage cookies in your browser, look for cookie settings in your browser's privacy or settings menu. Please note that blocking necessary cookies will affect the functionality of our Services.

5.2 Cookie Consent (Our Website)

When you first visit our website, we display a cookie consent notice. By clicking "Accept," you consent to our use of analytics and functional cookies. Strictly necessary cookies do not require your consent as they are essential for the Services to function.

To withdraw your consent or change your preferences at any time, clear the "riptides_cookies_accepted" entry from your browser's local storage, or clear all local storage for riptidesio.com.

5.3 Opt-Out of Analytics

If you do not want analytics cookies to collect data about your visits, you can opt out by contacting us at privacy@riptidesio.com or by using a browser extension that blocks analytics tracking.

6. Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals websites not to track your browsing activity. Our website does not currently respond to DNT signals because there is no consistent industry standard for how DNT signals should be interpreted. We will reassess this position as standards evolve.

7. Children

Our Services are not directed at children under 16. We do not knowingly collect personal information from children through cookies or any other means. If you believe a child has provided personal information through our website, contact us at privacy@riptidesio.com.

8. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about our use of cookies, contact us at:

  • Email: privacy@riptidesio.com
  • Mail: Riptides, Inc., Attn: Privacy Team, 2000 1st Avenue, Suite 800, Seattle, WA 98121

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Runtime Identity & Security for AI Workloads. Built for teams running AI agents in production.

2000 1st Avenue, Suite 800
Seattle, WA 98121

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